Customer Service at AST is about much more than replacement parts and service. We understand that our customers’ livelihood depends on their equipment and the most frustrating thing in the world is to be handed off when the pressure is on. Once we take your call, our customer service representatives are responsible for bringing your issue to closure quickly, efficiently and to your satisfaction. Ensuring our customers’ equipment is available for production is every employees’ top priority at AST. Call us today and put us to the test.
Value Added Solutions
Our main focus in customer service is solving problems and this does not solely apply to AST equipment. We regularly analyze and improve other manufacturers’ parts, providing quality and reliability superior to the OEM. If you have parts that continually break or wear out, call us today. We have the equipment knowledge, engineering expertise and manufacturing capability to help.
Parts
In order to ensure a quick turn-around, we stock the most commonly needed parts for our equipment. If we do not have a part in stock we often have the raw material on hand allowing us to manufacture them quickly. Expediting service is available for rush parts should that be necessary.
Service
We have an experienced team of service technicians available to assist with your most complex jobs. We are accustomed to operating with discretion in highly sensitive plants and can coordinate and supervise outside contractors as needed. Through detailed planning and field experience in many countries, we can complete your job correctly and on time.
